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smartphone assistant. How does the updated Social Navigator work?

Weekly “Argumenty i Fakty” No. 30. Not the only one in its Mavrodi 27/07/2022

An updated version of the Social Navigator mobile application has appeared, with which you can get information about the required benefits and allowances, track the progress of their payments, submit applications to the Social Insurance Fund, and make an appointment with the social insurance authorities.< /p>

Why use it?

Project «Social Navigator» implemented since 2017. The mobile application was released in 2018 and has been constantly improved since then. Today it is available in all mobile app stores, i.e. you can install it on any smartphone. Why?

  • Find out what benefits and payments are provided for families with small children in case of temporary disability, disability due to a work injury, or due to COVID- 19 etc.
  • View information about disability certificates, rehabilitation program, conclusion of the medical commission.
  • Understand how each benefit is calculated and calculate based on your data.
  • Track the progress of the provision of benefits and payments.
  • Submit an application to the FSS and track its status.
  • Get a consultation.
  • Find addresses and contacts of nearby social facilities.
  • Get information about the e-certificate.
  • Make an appointment with ­
  • Call the “hotline” Fonda.

At the same time, general reference information can be obtained without authorization. If you need to see personalized information (your benefits, requests, appeals, etc.), then you should log in to your Personal Account. For this, the same login and password are used as for the State Services portal.

How to find information?

In the new version of the application 3.0, the interface of the main page has been updated, where the most popular buttons are placed. «Hot line», «Ordering references», «Make an appointment with the Fund» – You don't have to look for them, they look at the user who opened the ­application.

At the same time, the on-screen form for submitting a request for help in the application has been modernized. For example, a certificate of 2-personal income tax payments has become available online.

Making an appointment at the regional branch of the FSS, one of the most requested services in the application, has also improved. It allows you to choose a day and time that is convenient for you. And push notifications about the recording began to be displayed on the main screen of the smartphone.

Access to services has also become easier. Just below the mentioned three – block of the most common life situations. Scroll and choose yours.

  • Motherhood
  • Temporary disability
  • Disability and benefits
  • Work accident and occupational diseases
  •  Loss of a loved one

After this block, we see a map where you can find the necessary social facilities located ­nearby.

< p> Considering that among the people receiving benefits and payments, there are quite a lot of those whose eyesight is not 100%, it is very important that the information on the updated interface is given in black on a white background. You don't need to squint and stare to read it.

By the way, since its release, the FSS units and social protection authorities in the regions have been gradually connected to the Social Navigator. Today it is available throughout Russia.

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